Gatekeeper: How may I direct your call?

Agent: Could you please connect me to Mike Smith (RPC’s name)?

Gatekeeper: May I know who is calling?
Agent: This is Sean [agent first name ONLY] calling on behalf of Howard Strauss [pitcher name].

Gatekeeper: What is this regarding?
Agent: I am an assistant to Howard and Howard asked me to contact Mike and transfer the call once I manage to get him online.

Gatekeeper (still insisting for the reason): What is this regarding?
Agent: I am not privy to the substance of the call, Howard asked to contact Mike and connect the call once I manage to get him online.

Gatekeeper (still insisting for the reason): Tell me the reason of the call or why don’t you connect me to your Manager and I’ll speak to him/her.

Agent: Sure, let me connect you to him/her.

Short Hold (Up to 10 secs)

Agent: I see that he’s just got busy on another call. Let me arrange a call back for you.
Gatekeeper (still insisting): No problem, I’ll hold for your manager to come online/over the phone.

Another Short Hold (Up to 10-15 secs)

Agent: I apologize for the inconvenience. I have noted your information and concern; I will certainly pass the information to “Pitcher Name”. Appreciate your patience, thank you. Bye. (Disconnect the call)

Notes Required - Yes, but to be put in the Call Alert pop-up box (Details of Notes)
Disposition – Do Not Call